Terms of service
For the websites we build, launch and look after. Last changed on 16 October 2026.
In short: you see a price before you pay, you approve the site before you pay the rest, the monthly plan has no minimum term, and what we build for you is yours.
1Who these terms are between
These terms are an agreement between you, the business or person ordering a website, and Hey.bg Ltd, registered in Sofia, Bulgaria, with registration number 205563225 (“NeuWP”, “we”, “us”). They cover three things: building your new website, launching it on your domain, and the monthly plan that hosts it and looks after it. The free preview has its own, shorter terms in part two.
NeuWP is for businesses, associations and professionals, and for private people too. If you order as a private person, for something outside your trade or business, the law calls you a consumer, and clause 10 gives you an extra right to change your mind.
2Your tier and your price
We look at what your current website has and tell you which tier it fits and what it costs, before you pay anything. The price we show you is held for 30 days. If your site needs more than our tiers cover, a person writes you a quote instead, and asking for one costs nothing.
From the moment you start, the price of your build, the number of rounds of changes and the number of working days are the ones you agreed to, whatever our price list says afterward.
The price of the monthly plan can change over the years. If it does, we tell you at least 60 days before, and you can end the plan before the new price applies. A year you have paid for keeps its price until it ends.
Prices are in euros, or in Danish kroner if you use our site in Danish, and we don’t add VAT to them: the price you see is the price you pay. If your business is registered for VAT in another EU country, VAT on our work is due in your country under the reverse charge, and you account for it yourself. Enter your VAT number at the checkout, and your invoice shows it beside ours (BG205563225).
3Paying
- To start: a start payment of €240, the same for every tier. With a custom quote, you accept the quote instead.
- When you approve the new site: the rest of the build’s price, together with your first month of the plan, or your first year.
- After that: the plan, monthly or yearly, paid in advance and taken from your card automatically until you end it.
Payments are handled by Stripe. We never see or store your card number. Nothing beyond what is listed here is charged unless you have approved it on your project page.
4What we build, and how long it takes
Your project page holds a list called “What we build for you”. That list is what you are buying: every page, form, tool and language on it. We build from your preview, from the public content of your current website and from what you send us.
The time to build is counted in working days, Monday to Friday: 2 to 3 for Essential, 5 for Business, 10 for Advanced, and as agreed for a custom site. The count begins when you have sent everything on the list of what we need from you. If we have to wait for something of yours, the count stops until we have it. We plan each build to fit these days. If yours is going to take longer, we tell you as soon as we know, with a new date. A build that runs a few days late is not on its own a reason to end the agreement.
5Looking it over, and approving
When the site is built you go through it against your list and tell us what needs a change. Your tier includes rounds of changes: two for Essential, three for Business, four for Advanced. A round is everything you send us at one time. Changes that add to the list, or that come after your rounds are used, are extra work under clause 7.
If we hear nothing once your site is ready to look over, we remind you twice. After 14 days without an answer, the site is taken as approved. Nothing is charged because of that: the rest of the price is still paid by you, when you choose to.
6The launch
Once the site is paid for in full, we agree a launch day with you. To make the move you give us access to your domain’s settings by inviting us; we never ask you to type a password into a page of ours. On the day, your domain is pointed to the new site. Your email is not touched. Where your old site had pages at other addresses, we point each one to its matching page on the new site, wherever there is one.
If a launch does not hold, we take it back, and your previous website stays where it was until we try again on a day agreed with you.
7The monthly plan
From your last payment on, the plan includes:
- hosting on our servers in the EU, with a security certificate;
- a backup every night, kept for 30 days, and each month’s first backup for six months;
- updates, security checks and uptime monitoring;
- the built-in AI assistant, with a monthly allowance that depends on your tier;
- a person’s work on your site every month: one hour for Essential, two for Business, three for Advanced;
- a report each month that says what was measured and what was done.
The hours begin again on the first of each month, and hours not used in a month do not carry over. Work beyond your month’s hours is quoted first, in half hours, at €50 an hour. You approve the quote on your project page and pay for it there, or decline it. We never log more time against a quote than you approved, and we never add extra work to your bill on our own.
We work to keep your site online and fast, and we measure both. We cannot promise that a website is never interrupted, and the plan is not a guarantee of uptime.
8How long it runs, and how it ends
The monthly plan has no minimum term. You can end it at any time by writing to us, and it then runs to the end of the month you have paid for. A year paid at once gives three months free and runs for the year. A year paid up front is not refunded if you end it early, except as clause 10 says for a private person.
We can end the plan by giving you 30 days’ notice. We can pause or end it sooner if a payment stays unpaid for 30 days after a reminder, or if the site is used for something unlawful. Before we take anything offline for an unpaid bill, we write to you at least twice.
9Yours to keep
Your text, your pictures and your domain are yours from the first day, and they stay yours. Once the build is paid for in full, the website we built is yours too.
If you leave, tell us, and within 10 working days we hand you a complete copy of your site, at no cost: its files and its database, ready for any host that runs WordPress.
Our theme, its designs and our tools are licensed to you for the one website we built them for, wherever it’s hosted. You may not copy them to another website, or sell, share or pass them on. WordPress itself and the plugins on your site come with their own licenses.
10Refunds, and changing your mind
What comes back to you, and when:
| When | What you get back |
|---|---|
| You change your mind before we start building | Your start payment, in full. |
| You change your mind after we’ve started | Nothing of the start payment, since a person’s time has gone into your site. A private person: see below. |
| We can’t build what’s on your list | Everything you’ve paid for the build. |
| You approve a quote for extra work, then change your mind before we start on it | The whole quote. |
| You end the monthly plan | Nothing for the month already paid, and nothing more is taken. |
| You end a year paid up front before it’s over | Nothing: a year paid at once is not refunded (a private person within their 14 days: see below). |
We start building on the day you send the last thing on your list of what we need from you. Money we return goes back the way you paid, within 14 days.
If you order as a private person (a consumer, not for your business), you also have 14 days from your start payment to cancel, without giving a reason, and you get back everything you’ve paid. When you start, you tell us whether you order as a private person. For those 14 days, your project page has a “Withdraw from contract here” button: press it, check what it says and confirm, and we email you our confirmation straight away, with the date and time we received it. You can also tell us by email.
11Your part
- You have the right to use the text, pictures and logos you give us, and those on your current website.
- What your site says and sells is yours to answer for, including what the law asks of your trade.
- You keep your sign-in to yourself, and tell us if you think somebody else has it.
- You do not use the site to break the law, to send spam or to harm others.
12About the AI
Your preview is drafted with the help of AI, and a person goes over every site we build before it goes live. The AI assistant on your own site works on your instruction and can make mistakes: look at what it changed before you rely on it. It runs within a monthly allowance, and says so when the allowance is used.
13If something goes wrong
If we get something wrong, we put it right. Beyond that, our liability to you under these terms is limited to what you paid us in the three months before the event, and we are not liable for lost profit or for losses we could not have foreseen. Nothing here limits liability that the law does not allow to be limited.
14Changes to these terms
We may change these terms. The date at the top of this part says when they last changed. If a change affects a plan you already have, we email you at least 30 days before it applies, and you can end the plan before then. The price of your build stays as agreed, and the plan’s price only changes as clause 2 says.
15The law, and disagreements
Write to us first: most things are settled by a person reading your message. These terms are governed by the laws of Bulgaria and the European Union. If you’re a private person, you also keep the protections of the law of the country you live in. These terms are written in English and translated to help you read them: where a translation says something different, the English text applies.